Purchase & Refund Policy

Purchase Process

How to Purchase Assets

1. Browse our marketplace and find the asset you want
2. Click the "Buy" button on the asset page
3. Complete payment through our secure Lemon Squeezy checkout
4. Access your purchased asset immediately from your Profile
5. Download or copy prompts as many times as needed

Payment Security

• All payments processed through Lemon Squeezy's secure platform
• Support for major credit cards and PayPal
• SSL encryption for all transactions
• No payment information stored on our servers

What You Get

• Permanent access to purchased assets
• All prompt versions included in the asset
• Copy functionality for easy use
• Generated samples to see expected outputs
• Tool compatibility information

Refund Policy Overview

Key Principles

• Always 100% refund - No partial refunds or fees
• Progressive cooldown system - Prevents abuse while remaining fair
• Quality exceptions - Immediate refunds for problematic assets
• Transparent process - Clear rules and expectations

Refund Cooldown System

Important Notes

• Global cooldown - Applies to all refunds, not per asset
• Asset removal - Refunded assets are removed from your account
• Re-purchase cooldown - Buying the same asset again still counts toward your refund history
• Fair use - System designed to prevent abuse while helping legitimate users

Quality Exceptions

What Qualifies as Quality Issues

• Prompts that consistently fail to work as described
• Incorrect or misleading tool compatibility information
• Assets that produce harmful or inappropriate content
• Prompts with fundamental technical errors
• Assets reported by multiple users for the same issue

How We Handle Quality Issues

• Immediate investigation when multiple reports received
• Temporary asset suspension during review
• Automatic refund eligibility for affected users
• Publisher notification and opportunity to fix issues
• Asset removal if issues cannot be resolved

How to Request a Refund

Step-by-Step Process

1. Visit the asset page - Go to the asset you want to refund
2. Click "Request Refund" - Button appears at bottom of purchased assets
3. Review refund information - Check eligibility and refund amount
4. Submit request - Confirm your refund request
5. Wait for processing - We manually process all refunds
6. Receive confirmation - Get notified when refund is complete

Questions or Issues?

If you have questions about our purchase or refund policy, or if you're experiencing issues with the refund process, please don't hesitate to contact us.